Customer Service

At Ingle International, we believe that an informed client is happier, healthier… and safer. As a solution provider, our message is clear and consistent: we will help you navigate the world of insurance.

Customer care is an integral part of our business model. Our highly trained customer care centre staff provides customers with unique personal attention, and helps with their individual needs.

Each customer care representative is trained to know the variety of insurance products available, and how each one can suit our clients’ specific needs. We care that you get appropriate coverage and aim to offer superior service to market segments that have special needs, such as individuals with complex health issues or unusual travel patterns.

We want to make sure that not only do you get the coverage you need, but that you also understand all aspects of your policy. Our representatives take the time to explain all benefits and exclusions.

Our customer care process can be customized for high-volume partners to suit the specific needs of their members or groups.

Located at our Toronto headquarters, Ingle’s customer care centre is open Monday to Friday, 8am to 9pm, and Saturday 9am to 5pm EST to serve our clients better. In addition, our national network of licensed insurance agents works through Imagine Financial Ltd. to provide customized, local service whenever and wherever it’s needed.

Our staff is multilingual, and our marketing material is available in 12 different languages. Our strong, multilingual web presence also gives us a competitive edge.