Ingle International » The Ingle Difference

Why work with us?

admin — Thu, 24 Dec 2009 17:11:47 +0000

With over sixty years of experience in the insurance industry, Ingle International knows what works for our customers. A partnership with Ingle International means access to our unique combination of services, from products and marketing, to customization and quality customer service. Learn how Ingle can help you keep your members or customers coming back for more.

Products

Our core competency is the sale and marketing of travel, health, and special risk insurance. Ingle offers a complete suite of travel, health, life and living benefits product lines. Our focus is international, catering to individuals working, studying or travelling outside of their home countries and offering a range of products to meet all of our customers’ needs.

We represent a range of Canadian, American and international insurance providers to bring greater choice and enhanced options to the consumer. Ingle is also one of the few companies in Canada with the expertise to handle out-of-the-ordinary requests such as war and terrorism coverage, travel to high-risk destinations or extreme sports. Ingle works with Canadian and international insurers to arrange the necessary coverage.

Marketing

We market our services to individuals, affinity groups, rewards programs and organizations. Ingle operates across many different market segments using multiple marketing channels.

In the affinity and reward channel, targeted marketing allows us to reach a larger base of people at a lower cost with a higher response rate. This also allows us to build brand awareness, and provides added value to the partner organization’s offering to its members.

Our strong, multilingual web presence also gives us a competitive edge and allows us to expand our market share at a low cost base.

Customization

We work with our partners to create customized and integrated solutions for your member bases. We use multiple points of contact to connect with the consumer: the internet, our customer care centre and local licensed agents.

Some of the customization options available to our high-volume partners include:

branded policies and product information
customized website, including products and services of interest to your members
dedicated toll-free and local phone number
informational documents geared specifically to your members, including helpful tips and branded content
informational seminars geared to the needs of your members

The Personal Touch

Our customer service strategy is service-oriented and designed to match the needs of a customer to the benefits of a product. This enables us to offer superior service to market segments that have special needs, such as individuals with complex health issues or unusual travel patterns.

Customer care is an integral part of our business model. Our highly trained customer care centre staff provides customers with unique personal attention, and helps with their individual needs. Our staff is multilingual, and our marketing material is available in 12 different languages.

Experience

Some of our high-profile clients include:

The Canadian Diabetes Association
March of Dimes Canada
School boards and educational organizations
Colleges and universities
Aid organizations and NGOs
Youth travel & exchange programs
Robert Young Pelton, Author of “The World’s Most Dangerous Places”
Security consultants
Environmental consultants
Writers and academics

Marketing

admin — Thu, 24 Dec 2009 16:18:34 +0000

Ingle International excels at working with partnering organizations to create unique and personalized marketing plans. We customize websites and print materials that work with your brand’s look and feel. Take a look below at some of our past marketing campaigns

Groups and Associations

Ingle International has a long-standing history of working with member groups and associations. Our marketing material is tailored to the needs of each group, including highlighting specific products and matching the style and aesthetic that members are familiar with.

Yak

Ingle International provides the members of this Canadian telecommunications company with a full suite of insurance products.
View Samples

Aeroplan

Ingle offered a custom-built insurance program for members of Canada’s premier loyalty program.
View Samples

Financial Institutions

Ingle International has worked with several well-known international financial institutions over the years to provide travel insurance and embedded specialized services for their customers.

Some of our partners have included HSBC, CIBC, Alberta Credit Union and Canadian Western Bank.
View Samples

Non-Profit Organizations

Ingle offered a custom-built insurance program for members of Canada’s premier loyalty program.

We work with several non-profit organizations to provide insurance for their members, supporters and staff. We help connect people with particular health needs, such as pre-existing conditions, with the coverage they need.

Canadian Diabetes Association

Since 1953, the Canadian Diabetes Association has been raising awareness, providing services and supporting Canadians affected by diabetes. Ingle International is the official insurance partner of the Canadian Diabetes Association.

View Samples

March of Dimes

Ontario March of Dimes teamed up with Ingle International to create the TravelAbility program. Ingle offers people with special needs access to a wide range of travel insurance products.
View Samples

International Students

Ingle is the exclusive insurance provider for numerous school boards, private schools, language academies, colleges and universities across Canada.

Our marketing material is multilingual to reflect the needs of our partners’ student populations.

View Samples

Special Risk

Ingle is able to insure individuals who engage in higher-risk activities. We have insured every kind of adventure, from reporters and aid workers going to war-torn countries to expeditions to climb Mount Everest.

Robert Young Pelton

Pelton has traveled around the world and is the author of World’s Most Dangerous Places. Ingle insures Pelton for all of his adventures.

Jamie Clarke

Clarke is a professional adventurer and Everest summiteer. Ingle insured Clarke when he climbed Mt. Everest and crossed the Empty Quarter.

Websites

admin — Thu, 24 Dec 2009 16:17:58 +0000

Ingle International can create customized websites for our clients, partners, agents and affiliates. Tailor-made web design and client-specific information allow us to create websites that speak directly to our customers, groups and partners.

Consumer Direct

Our consumer direct website allows customers to find, choose and purchase the right policy for their insurance needs. The robust site includes product information, policy wordings and instant quotes, as well as helpful tips and information for our clients.

Ingle Travel

Associations and Groups

Ingle International works with associations and organizations to provide insurance solutions. As part of the partnership, Ingle designs a customized website for each group, including information of specific interest to their members. By matching the look and feel of each group, members know that they are visiting a trusted partner of the organization.

Diabetes Association of Canada

March of Dimes

Travelability

Group Benefits

Faith Based Organizations

International Students

Ingle International provides international students with the protection they need while studying in Canada, the USA or anywhere in the world at the best rates available! Our customized websites act as a portal, providing a wide range of products geared towards students.

For schools with larger international student bodies, Ingle International can create a customized website, including a school logo and specific information.

International Student Website

Example of a custom-built website for OCENET

Agents

Ingle is a Managing General Agent (MGA) for all major insurers in Canada. The same excellence that Ingle offers to its direct clients is also offered to agents across Canada and internationally. Ingle offers the complete suite of travel, health, life and living benefits product lines, as well as customized websites for high-volume agents.

Agents

Specialty websites

Ingle is one of the few companies in Canada with the expertise to handle out-of-the-ordinary requests such as war and terrorism coverage, travel to high-risk destinations or extreme sports. For select specialty clients and groups, Ingle can create a customized website to highlight the specific kind of coverage that would suit their members.

Robert Young Pelton’s Come Back Alive

Peak Freaks

Customer Service

admin — Wed, 23 Dec 2009 21:41:38 +0000

At Ingle International, we believe that an informed client is happier, healthier… and safer. As a solution provider, our message is clear and consistent: we will help you navigate the world of insurance.

Customer care is an integral part of our business model. Our highly trained customer care centre staff provides customers with unique personal attention, and helps with their individual needs.

Each customer care representative is trained to know the variety of insurance products available, and how each one can suit our clients’ specific needs. We care that you get appropriate coverage and aim to offer superior service to market segments that have special needs, such as individuals with complex health issues or unusual travel patterns.

We want to make sure that not only do you get the coverage you need, but that you also understand all aspects of your policy. Our representatives take the time to explain all benefits and exclusions.

Our customer care process can be customized for high-volume partners to suit the specific needs of their members or groups.

Located at our Toronto headquarters, Ingle’s customer care centre is open Monday to Friday, 8am to 9pm, and Saturday 9am to 5pm EST to serve our clients better. In addition, our national network of licensed insurance agents works through Imagine Financial Ltd. to provide customized, local service whenever and wherever it’s needed.

Our staff is multilingual, and our marketing material is available in 12 different languages. Our strong, multilingual web presence also gives us a competitive edge.

Information Centre

admin — Wed, 23 Dec 2009 21:35:10 +0000

Ingle is able to provide additional value to our clients and partners by offering specialized information services, such as travel information, health information, technology solutions and topical articles.

Travel Information

Ingle International compiles and consolidates up-to-date travel information and resources to help our clients and partners plan a safe and healthy trip. We include links and information from Canadian federal and provincial government resources, US government resources and international organizations.

In this section, you can find out about travel advisories, visa restrictions for tourists or international students, traveling with medication, and other travel information.

Topical Articles

Ingle can help partners and clients provide targeted information to their members about their specific needs or concerns. We have a large bank of articles and tips directed at groups with particular medical conditions or specialized travel needs, as well as general advice for traveling safe.

For our high-volume and priority partners, we can also create customized articles and information, written by industry experts.

Some of our recent articles include:

Tips on travel, health and life insurance and diabetes
Tips on travelling for work, volunteer or study
Travelling without barriers: tips on travelling with a disability

To use this material or for a custom version of the content, contact us at marketing at ingleinsurance dot com.

Health Information

As a service to our clients and members, we offer access to information from our affiliate, Novus Health™

In this section, you can find:

up-to-date news on current health issues, such as H1N1 updates
general health information for specific groups, such as women or seniors
detailed information about specific conditions and medications
a search box for areas of specific interest.

Novus Health provides personal, knowledgeable and compassionate assistance to help Canadians navigate the health care system and access the trusted information they need for healthier living.

Technology Solutions

For priority partners and clients, Ingle can provide technology solutions through our affiliate, Peak Contact.

Peak offers a full suite of services including outsourcing, consulting, application development, hosted IVR, answering services, overflow and disaster recovery for the insurance, security, and healthcare industries.

Peak Contact is comprised of industry professionals with a wealth of experience in telecom, application development, insurance and healthcare.

Events

admin — Wed, 23 Dec 2009 21:30:39 +0000

Ingle International can arrange a talk or seminar specifically for your members with Robin Ingle, Chairman of Ingle International.

With more than 35 years’ experience in the insurance industry, Robin Ingle can provide expert advice and helpful information on a variety of topics, including:

Understanding your insurance policy
Finding the right travel insurance with pre-existing conditions
Travel insurance for seniors, snowbirds
Insurance products for high-risk travel (dangerous areas or extreme sports)
Being prepared: Safe and healthy travel tips
Navigating the Canadian health care system
Understanding the American (US) health care system
Privatized health care in Canada
Q&A sessions: Answers to common questions for your members

For more information on these topics, or to schedule Robin Ingle for an event, please contact:

Morgan Tilley
Marketing Coordinator

Direct: 416-730-0878
Toll-Free: 1-888-824-4418
Fax: 416-730-1878
E-mail: mtilley at ingleinsurance dot com