Ingle International » The Ingle Difference

Why work with us?

admin — Thu, 24 Dec 2009 17:11:47 +0000

With over 60 years of experience in the industry, Ingle International knows insurance. Even more importantly, we know our customers. And we do our utmost to meet their needs. A partnership with Ingle International means access to our unique offering of services, from customized travel insurance solutions to high-tech marketing opportunities to quality customer service. Want to know more? Take a moment to learn about the Ingle difference below…

Products

Our core competency is the sale and marketing of travel, health, and special risk insurance. Ingle offers a complete suite of travel, health, life and living benefits product lines. Our focus is international, catering to individuals working, studying or travelling outside of their home countries and offering a range of products to meet all of our customers’ needs.

We represent a range of Canadian, American and international insurance providers to bring greater choice and enhanced options to the consumer. Ingle is also one of the few companies in Canada with the expertise to handle out-of-the-ordinary requests such as war and terrorism coverage, travel to high-risk destinations or extreme sports. Ingle works with Canadian and international insurers to arrange the necessary coverage.

Marketing

We market our services to individuals, affinity groups, rewards programs and organizations. Ingle operates across many different market segments using multiple marketing channels.

In the affinity and reward channel, targeted marketing allows us to reach a larger base of people at a lower cost with a higher response rate. This also allows us to build brand awareness, and provides added value to the partner organization’s offering to its members.

Our strong, multilingual web presence also gives us a competitive edge and allows us to expand our market share at a low cost base.

Customization

We work with our partners to create customized and integrated solutions for your member bases. We use multiple points of contact to connect with the consumer: the internet, our customer care centre and local licensed agents.

Some of the customization options available to our high-volume partners include:

branded policies and product information
customized website, including products and services of interest to your members
dedicated toll-free and local phone number
informational documents geared specifically to your members, including helpful tips and branded content
informational seminars geared to the needs of your members

The Personal Touch

Our customer service strategy is service-oriented and designed to match the needs of a customer to the benefits of a product. This enables us to offer superior service to market segments that have special needs, such as individuals with complex health issues or unusual travel patterns.

Customer care is an integral part of our business model. Our highly trained customer care centre staff provides customers with unique personal attention, and helps with their individual needs. Our staff is multilingual, and our marketing material is available in 12 different languages.

Experience

Some of our high-profile clients include:

The Canadian Diabetes Association
March of Dimes Canada
School boards and educational organizations
Colleges and universities
Aid organizations and NGOs
Youth travel & exchange programs
Robert Young Pelton, Author of “The World’s Most Dangerous Places”
Security consultants
Environmental consultants
Writers and academics

Marketing

admin — Thu, 24 Dec 2009 16:18:34 +0000

Ingle International operates across many different market segments, including individual travellers, affinity groups, rewards programs, schools, and other organizations.

Our marketing efforts are targeted to specific groups, ensuring a higher response rate at a lower cost. Our customized websites and emphasis on branding provide added value to the services our partner organizations can offer their members.

A strong, multilingual web presence gives us a competitive edge and allows us to reach international markets despite geographic and language barriers.

Groups and Associations

Ingle International has a long-standing history of working with member groups and associations. Our marketing material is tailored to the needs of each group, including highlighting specific products and matching the style and aesthetic that members are familiar with.

Yak

Ingle International provides the members of this Canadian telecommunications company with a full suite of insurance products.
View Samples

Aeroplan

Ingle offered a custom-built insurance program for members of Canada’s premier loyalty program.
View Samples

Financial Institutions

Ingle International has worked with several well-known international financial institutions over the years to provide travel insurance and embedded specialized services for their customers.

Some of our partners have included HSBC, CIBC, Alberta Credit Union and Canadian Western Bank.
View Samples

Non-Profit Organizations

Ingle offered a custom-built insurance program for members of Canada’s premier loyalty program.

We work with several non-profit organizations to provide insurance for their members, supporters and staff. We help connect people with particular health needs, such as pre-existing conditions, with the coverage they need.

Canadian Diabetes Association

Since 1953, the Canadian Diabetes Association has been raising awareness, providing services and supporting Canadians affected by diabetes. Ingle International is the official insurance partner of the Canadian Diabetes Association.

View Samples

March of Dimes

Ontario March of Dimes teamed up with Ingle International to create the TravelAbility program. Ingle offers people with special needs access to a wide range of travel insurance products.
View Samples

International Students

Ingle is the exclusive insurance provider for numerous school boards, private schools, language academies, colleges and universities across Canada.

Our marketing material is multilingual to reflect the needs of our partners’ student populations.

View Samples

Special Risk

Ingle is able to insure individuals who engage in higher-risk activities. We have insured every kind of adventure, from reporters and aid workers going to war-torn countries to expeditions to climb Mount Everest.

Robert Young Pelton

Pelton has traveled around the world and is the author of World’s Most Dangerous Places. Ingle insures Pelton for all of his adventures.

Jamie Clarke

Clarke is a professional adventurer and Everest summiteer. Ingle insured Clarke when he climbed Mt. Everest and crossed the Empty Quarter.

Websites

admin — Thu, 24 Dec 2009 16:17:58 +0000

Ingle International creates customized websites for our clients, partners, agents, and affiliates. Web design that is tailored to your company’s brand and information that speaks directly to your members provides users with a personalized experience, and keeps them coming back for more.

Consumer Direct

Our consumer direct website provides customers the convenience to find the insurance product they are looking for and the flexibility to choose the right policy for their insurance needs. Our site is comprehensive, yet easy to navigate, including detailed product information, instant quotes, policy wordings, and helpful tips and information for travellers.

Ingle Travel

Associations and Groups

Ingle International works with a number of associations and organizations, providing these groups with insurance solutions unique to the needs of their members. Also unique is the customized website we create, designed with the needs and interests of your members in mind. Our customized branding techniques results in a familiar experience for your members, and lets them know that they are visiting a trusted partner of the organization.

Diabetes Association of Canada

March of Dimes

Travelability

Group Benefits

Faith Based Organizations

International Students

Ingle International provides international students with the protection they need while studying in Canada, the US, or anywhere in the world. Visit Study Insured to see just how much our customized student website has to offer: from a wide range of insurance products geared towards the needs and budgets of students to advanced features, such as access to travel-related articles, definitions for tricky insurance terms, and a searchable database of health care providers across Canada.

Schools

Ingle International builds custom websites for all of the schools we work with. Depending on your school’s preference when it comes to purchasing insurance products, the site will either provide students with information on their existing coverage (if all students are already covered automatically) or will act as an online point of purchase (if they are buying individually). No matter how you choose to do business with us, your school’s customized website will include helpful tips on how to file a claim, where to find a doctor in your area, and much more. Product information is available in 14 languages.

Demonstration Sites:
Embedded Program Demo Site
Optional Program Demo Site

Agents

Ingle International acts as a Managing General Agent (MGA) for all major insurers across Canada. Ingle offers the same level of excellence to both Canadian and international agents, providing them with a complete suite of travel, health, and special risk product lines. We also offer customized websites for high-volume agents.

Agents

Specialty websites

Ingle International is one of the few insurance providers in Canada with the expertise to handle out-of-the-ordinary requests, such as coverage for acts of war and terrorism coverage, high-risk travel, or extreme sports.

Ingle’s Worldwide Special Risk website offers information to individuals who travel to dangerous places for work or for pleasure. Whether reporting from a war zone, taking part in international sporting events, or travelling to an area known for terrorist attacks or kidnappings, you can find customized travel insurance to suit your unique needs here.

Peak Freaks should be at the top of your list if you enjoy being at the top of the world! Specially designed for mountaineers and trekkers, this is the place to find customized travel insurance before you reach new heights.

Robert Young Pelton’s Come Back Alive is a one-stop destination for adventurists and danger-enthusiasts alike! Want to travel to a dangerous place? Head over to Come Back Alive to find out about the world’s current hot spots, learn about pre-departure immunizations, and read up on some cool travel stories from places like Afghanistan and North Korea!

Intrepid is a unique provider of health solutions for individuals who are travelling, studying, or living anywhere in the world. Learn about our customized packages, including emergency assistance, medical case management, claims administration, cost containment, and personalized health care assistance.

Customer Service

admin — Wed, 23 Dec 2009 21:41:38 +0000

At Ingle International, we believe that an informed client is happier, healthier… and safer. As a solution provider, our message is clear and consistent: we will help you navigate the world of insurance.

Customer care is an integral part of our business model. Our highly trained customer care centre staff provides customers with unique personal attention, and helps with their individual needs.

Each customer care representative is trained to know the variety of insurance products available, and how each one can suit our clients’ specific needs. We care that you get appropriate coverage and aim to offer superior service to market segments that have special needs, such as individuals with complex health issues or unusual travel patterns.

We want to make sure that not only do you get the coverage you need, but that you also understand all aspects of your policy. Our representatives take the time to explain all benefits and exclusions.

Our customer care process can be customized for high-volume partners to suit the specific needs of their members or groups.

Located at our Toronto headquarters, Ingle’s customer care centre is open Monday to Friday, 8am to 9pm, and Saturday 9am to 5pm EST to serve our clients better. In addition, our national network of licensed insurance agents works through Imagine Financial Ltd. to provide customized, local service whenever and wherever it’s needed.

Our staff is multilingual, and our marketing material is available in 12 different languages. Our strong, multilingual web presence also gives us a competitive edge.

Information Centre

admin — Wed, 23 Dec 2009 21:35:10 +0000

Ingle is able to provide additional value to our clients and partners by offering specialized information services, such as travel information, health information, technology solutions and topical articles.

Travel Information

Ingle International compiles and consolidates up-to-date travel information and resources to help our clients and partners plan a safe and healthy trip. We include links and information from Canadian federal and provincial government resources, US government resources and international organizations.

In this section, you can find out about travel advisories, visa restrictions for tourists or international students, traveling with medication, and other travel information.

Topical Articles

Ingle can help partners and clients provide targeted information to their members about their specific needs or concerns. We have a large bank of articles and tips directed at groups with particular medical conditions or specialized travel needs, as well as general advice for traveling safe.

For our high-volume and priority partners, we can also create customized articles and information, written by industry experts.

Some of our recent articles include:

Tips on travel, health and life insurance and diabetes
Tips on travelling for work, volunteer or study
Travelling without barriers: tips on travelling with a disability

To use this material or for a custom version of the content, contact us at marketing at ingleinsurance dot com.

Health Information

As a service to our clients and members, we offer access to information from our affiliate, Novus Health™

In this section, you can find:

up-to-date news on current health issues, such as H1N1 updates
general health information for specific groups, such as women or seniors
detailed information about specific conditions and medications
a search box for areas of specific interest.

Novus Health provides personal, knowledgeable and compassionate assistance to help Canadians navigate the health care system and access the trusted information they need for healthier living.

Technology Solutions

For priority partners and clients, Ingle can provide technology solutions through our affiliate, Peak Contact.

Peak offers a full suite of services including outsourcing, consulting, application development, hosted IVR, answering services, overflow and disaster recovery for the insurance, security, and healthcare industries.

Peak Contact is comprised of industry professionals with a wealth of experience in telecom, application development, insurance and healthcare.

Events

admin — Wed, 23 Dec 2009 21:30:39 +0000

Ingle International can arrange a talk or seminar specifically for your members with Robin Ingle, Chairman of Ingle International.

With more than 35 years’ experience in the insurance industry, Robin Ingle can provide expert advice and helpful information on a variety of topics, including:

Understanding your insurance policy
Finding the right travel insurance with pre-existing conditions
Travel insurance for seniors, snowbirds
Insurance products for high-risk travel (dangerous areas or extreme sports)
Being prepared: Safe and healthy travel tips
Navigating the Canadian health care system
Understanding the American (US) health care system
Privatized health care in Canada
Q&A sessions: Answers to common questions for your members

For more information on these topics, or to schedule Robin Ingle for an event, please contact:

Morgan Tilley
Marketing Coordinator

Direct: 416-730-0878
Toll-Free: 1-888-824-4418
Fax: 416-730-1878
E-mail: mtilley at ingleinsurance dot com